FAQs

How do I track my order?

Once your orders has been dispatched, a tracking code will be provided to you so you can check your orders status.

What if my item is faulty?

We aim to provide our customers with products of high standard and quality. If you received an item with a manufacturing fault, we will help resolve the problem as fast as possible. If you receive your item but are unhappy with the purchase, we will not refund the item unless it arrived damaged, deformed or significantly different to what was described or pictured on our website.

What happens if my parcel doesn't arrive, or is lost in transit?

Once your parcels have left our warehouse they are then the property of Australia Post or the courier companies. We are legally not responsible for lost or damaged goods. However if your parcel does not reach you within our delivery time, we will do all we can to track and find your parcel for you.

Will all my items arrive together?

That entirely depends on what you order. we will always try to ship it all together but, they will often arrive separately.

How can I pay for my online purchases?

We accept all major credit cards: Visa, Mastercard.

Need any further help?

At Basetopia, we're always working to improve your experience with easy and simple online shopping; we would love to hear your feedback and ideas from placing your order.

Email us at: sales@basetopia.com.au

Why is my order late?

Due to COVID restriction, we are currently experiencing delays on all orders. We appreciate your patience during this time.

Do you ship internationally?

Not currently, but we will be expanding.